Monitoring

24/7/365 Monitoring

Our UL-Listed, TMA/Five-Diamond Monitoring Center will monitor your business or home, 24 hours a day 7 days a week 365 days a year. Our nationally recognized facility currently monitors over 125,000 locations nationwide, protecting over  $100 billion dollars in property and assets and is Listed and accredited by all Insurance Companies.

When an alarm occurs at your property, our professionally trained dispatchers react in seconds. Our professionals are thoroughly trained and in an emergency, they take the appropriate action immediately and dispatch the help that is needed. All of our professional dispatch operators go through the TMA operators training course and receive Level 1 accreditation before they are put through our rigorous in-house training program. The TMA has bestowed on our monitoring center the coveted designation of a “Five Diamond” Central Station which means that we are held to the highest industry standards for a monitoring center and are amongst only the very elite centers in the country to hold this title.

The Commercial Fire & Security, 24/7/365 monitoring center is a combination of the newest technology and highly trained professionals, all focused on providing our subscribers with the very best customer service.

Whether you're at work, at home, or out of town, our monitoring center is always standing guard. We have over 110+ years of monitoring expertise, and we are committed to keeping your property, staff and families safe and secure.

Radio Monitoring

When your alarm system is activated, it alerts our monitoring center over standard telephone lines. Unfortunately, those telephone lines are the most vulnerable element of your system. That's why Commercial Fire & Security offers a wireless backup solution called AlarmNet, from Honeywell the world’s leading manufacturer in electronic security.

This is a state-of-the-art radio network that provides instant communication between our monitoring center and your home or business over the AT&T or Verizon cell networks. So even if phone lines have been knocked out by storms … or cut by intruders … your alarm system stays connected, 24 hours a day.

Without it, signals for burglary, fire and other emergencies might never get through. AlarmNet from Commercial Fire & Security makes it virtually impossible for those signals not to reach us when it counts the most.

IP Monitoring

Internet alarm monitoring, also referred to as IP alarm monitoring, allows your alarm system to send signals to a central station via the Internet, eliminating the need for a telephone landline.

Most of us consider having data service in our businesses and homes to be very important. On the other hand, fewer and fewer of us really need landline-based telephone service. The problem is most burglar alarm monitoring service requires a landline phone connection.

That situation is changing quickly. By switching to Internet alarm monitoring, we can keep our security system sending signals as it should, ditch the monthly phone bill, and save some money. Connecting your security system to the Internet can also let you take advantage of the many new smart remote technologies, depending on the system you choose.

How Does Internet Alarm Monitoring Work?

With traditional landline dial-up reporting, an alarm system makes a phone call to a special receiver at the Central Station. This requires that the alarm panel dial a number, wait for an answer, send and receive acknowledgement tones and alarm report codes, then finally get a “kiss-off” tone to confirm receipt of the data and end the call. This process can take around 15 seconds if all goes well, or quite a bit longer if the panel gets a busy signal, or if some data isn’t received the first time around due to poor phone line quality or a bad connection.

Internet alarm monitoring bypasses the slow landline path, and instead connects the alarm panel to your high-speed data connection. This allows the panel to do all of the above communication steps in just a few seconds.

Remote Services

If your business or home could talk to you, what would it say? Whether a door has been opened, a valuable has been moved or a flood has been detected, Total Connect can tell you! All you need is your laptop or cell phone to stay in the know and stay in control. With Total Connect, if it's happening in your home, it's happening on your phone.

Whether you’re looking to check up on the babysitter, check in on your grandparents, keep up with your kids or just keep them close, Total Connect puts peace of mind in the palm of your hand.

  • Real-Time Alerts

    Specify the exact events you want to know about and when they occur, we'll send you e-mails, text messages or video alerts in real-time. Checking on the kids is as easy as checking your e-mail.

  • Video Services

    Who says you can't be everywhere at once? If you have a laptop, Smartphone or any web-enabled device, you've got everything you need to look in on your home, family or business wherever you are over a highly secure Internet connection. 

  • Remote Keypad

    Total Connect’s remote keypad feature works just like a security system keypad—letting you access and operate your system remotely from anywhere in the world when using your cell phone, iPhone®, iPad™, Android™ or other wireless handheld device. You can even download a convenient iPhone App!

  • Web Access

    Security, convenience and control are only a click away. An intuitive, easy-to-navigate menu lets you remotely access and control your system, view live or stored video, view security system event histories and more—all through a highly secure Internet connection. 

  • App

    With the tap of a finger the Total Connect App lets you control your security system, receive text messages and e-mail alerts, even view live video, event-driven video clips and pictures on your iPhone®, iPad™ or Android™ devices.